Shipping policy

Shipping Policy

Last updated: August 2026

Processing & Lead Times

Many of our pieces are handcrafted to order. Production lead times vary by product and are displayed on each individual product page. Please allow the stated lead time before your order is dispatched.

Once your order has been dispatched, you will receive a confirmation email with tracking information where available.

UK Shipping

We currently ship to UK addresses only. We use Royal Mail and Parcelforce to deliver your order safely and reliably.

Small items (coasters, placemats, bottle openers, phone stands): shipped via Royal Mail Tracked — estimated 2–3 working days from dispatch
Medium items (chopping boards, wooden centrepieces): shipped via Parcelforce — estimated 2–3 working days from dispatch
Large/heavy items (side tables, stools): shipped via Parcelforce or specialist courier — delivery timescales confirmed at checkout or by email after ordering

Shipping costs are calculated at checkout based on the size and weight of your order.

Tracking

All orders are dispatched using a tracked service where available. Tracking details will be included in your dispatch confirmation email.

Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at websterdesigns20@gmail.com with your order number and photos of the damage. We will arrange a replacement or refund as appropriate.

Shipping Restrictions

We are unable to ship to PO boxes or BFPO addresses for large or heavy items. Please contact us before ordering if you have a non-standard delivery address.

We do not currently offer international shipping. If you are based outside the UK and would like to enquire about a delivery, please contact us directly at websterdesigns20@gmail.com.